End of Life policy
Celestix is strongly committed to providing best-of-breed security appliances and services. Due to technology innovation and development driving changes in the products, Celestix will periodically announce End-of-Sale and End-of-Life lifecycle milestone information along with migration recommendations for our valued customers.
Once an End-of-Sale date is announced, you may continue to order products from your authorized Celestix reseller partner while limited stock is available. Customers with active Celestix support contracts will receive continued technical and limited software support until the End-of-Life.
Product Lifecycle Milestones
Celestix has announced lifecycle milestones for the products listed below. Migration options are indicated and updated on a periodic basis.
|
Lifecycle Milestone |
Definition |
|
End-of-Sale Date: |
Last date for Celestix distribution partners to purchase specific products directly from Celestix. |
|
End-of-Life: |
Conclusion of development and support for defined End-of-Sale products and subscriptions. |
|
Replacement Product: |
Recommended product replacements. |
|
Models |
Appliance |
End of Sale |
End of Life |
Security Software |
Upgrade Path |
Replacement Products |
Security Software |
|
MSA 2020 MSA 2000 MSA 3000 |
Serial numbers 006-XXXXXXXXX (12 digits) |
30 Sept 2006 |
13 Oct 2009 |
Microsoft ISA 2004 |
|
- |
- |
|
MSA 2000i MSA 3000i MSA 4000i |
Serial numbers 008-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft ISA 2006 |
Upgrade to Microsoft TMG |
MSA 1500i MSA 3200i MSA 4200i |
Microsoft TMG 2010 |
|
MSA 3000b MSA 4000b |
Serial numbers 008-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft ISA 2006 |
Upgrade to Microsoft TMG |
MSA 3200b MSA 4200b |
Microsoft TMG 2010 |
|
MSA 5000i |
Serial numbers 011-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft ISA 2006 |
Upgrade to Microsoft TMG |
MSA 5200i |
Microsoft TMG 2010 |
|
MSA 6000i |
Serial numbers 012-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft ISA 2006 |
Upgrade to Microsoft TMG |
MSA 6200i
|
Microsoft TMG 2010 |
|
MSA 5000e |
Serial numbers 008-XXXXXXXXX (12 digits) |
5 Aug 2008 |
4 July 2010 |
Microsoft ISA 2006 |
- |
MSA 5200e
|
Microsoft TMG 2010 |
|
MSA 5000e |
Serial numbers 011-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft ISA 2006 |
Upgrade to Microsoft TMG |
MSA 5200e
|
Microsoft TMG 2010 |
|
MSA 6000e MSA 6000b |
Serial numbers 012-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft ISA 2006 |
Upgrade to Microsoft TMG |
MSA 6200e MSA 6200b |
Microsoft TMG 2010 |
|
WSA 3000 WSA 4000 |
Serial numbers 008-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft IAG 2007 |
Upgrade to Microsoft UAG* |
WSA 3200 WSA 4200 |
Microsoft UAG 2010 |
|
WSA 6000 |
Serial numbers 012-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft IAG 2007 |
Upgrade to Microsoft UAG |
WSA 6200 |
Microsoft UAG 2010 |
|
WSA 8000 |
Serial numbers 010-XXXXXXXXX (12 digits) |
15 Sept 2009 |
10 Jan 2012 |
Microsoft IAG 2007 |
Upgrade to Microsoft UAG |
WSA 8200 |
Microsoft UAG 2010 |
|
BMC 2500 BMC 2750 |
Serial numbers 008-XXXXXXXXX (12 digits) |
15 May 2010 |
15 May 2013 |
BMC Patch Manager |
n.a.
|
BMC 3500 BMC 3750 |
BMC Bladelogic |
* Upgrading WSA 3000/4000 to UAG 2010 might reduce the performance.
Celestix End-of-Life Policy Guidelines
- Celestix will provide End-of-Sale announcements to direct partners per agreements.
- The End-of-Life date will generally occur up to three (3) years after the End-of-Sale date.
- Prior to the End-of-Life date, Celestix may provide at its unilateral discretion, software releases, patches, and/or hot fixes.
- For third party operating system and software products that were shipped with the product, Celestix will provide support until the EOL date or when the provider of the software ceases support, whichever date is earlier.
- Warranty support will generally continue to be available up to the EOL date. Extended support will general continue to be available up to 6 months prior to the EOL date.
- Celestix may elect to cease offering support for a specific product before the end of the three (3) years. If this occurs, Celestix will announce its plan at least three (3) months in advance.
- Customers with contractual support commitments from Celestix will continue to receive hardware and software support beyond the EOL date till the expiry date of their support contract.
- For customers with special support requirement beyond the EOL date, please contact Celestix.
- Return Materials Authorization (RMA) will be available until the EOL date or later if the product is covered by a valid warranty support.
