Standard Support

Standard Support is an extensive range of services, available Monday through Friday, during Celestix Support business hours in a single geographic region. We recommend the Standard (8×5) support program for IT departments that deploy Celestix products as point solutions, and have sufficient technical resources to cope with normal operational issues – included in a product’s quick-start guide or operation manual. 

Standard support includes

• Reliable technical support for all Celestix products
• Basic ‘How to’ support
• Email/Web based support
• Proactive patch and software update notifications of authorized support contacts: 4
• Remote hardware troubleshooting and analysis
• Basic installation support – guided services support
• Basic configuration – IPMI Networking